Saturday, September 27, 2008

Complain to Delifrance – Follow-up

The manager of Delifrance called up the next day after I complained; to find out more about the incident. I asked him to call me again after I’m back to the country i.e. 1 week later… and he did!

He investigated and the staff admitted to her poor attitude and lack of customer service. She however tendered resignation. It was never my intention to make her out of job. I felt bad but what’s done is done. Wish her all the best.

Delifrance could have transferred her to another branch, provided training, give her another chance and not just let her go unless of cos she insisted.

Anyway, to encourage my continuous support and patronize Delifrance, they are giving me vouchers!

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